Complaints
At myzy.co.uk, we are committed to providing high-quality products and a positive customer experience. If something hasn’t gone quite right, we want to know so we can make it better.
We take all complaints seriously and aim to resolve any issues as quickly and fairly as possible.
How to Make a Complaint
If you have a complaint about a product, service, or your shopping experience, please contact us using the details below:
📧 Email: info@myzy.co.uk
When submitting a complaint, please include:
- Your full name and contact information
- Order number (if applicable)
- A clear description of the issue
- Any relevant photos or supporting documents (if needed)
What Happens Next?
- Acknowledgement
We aim to acknowledge your complaint within 2 working days of receiving it. - Investigation
We’ll review the details and may get in touch if we need more information. - Resolution
We aim to resolve all complaints within 5–7 working days, but more complex issues may take a little longer. We’ll keep you updated throughout.
Still Not Satisfied?
If you’re not satisfied with the outcome of your complaint, you may have the option to escalate it further through an alternative dispute resolution (ADR) service or contact Citizens Advice for further guidance.
Thank you for giving us the opportunity to make things right.
myzy.co.uk – Curate. Create. Celebrate.